Wearer App
Every firefighter sees their own kit. No app store required.
A progressive web app for wearers — works on any phone, no download. PPE status dashboard, issue reporting with camera and GPS, measurement self-entry, helpdesk ticket viewing, and delivery acknowledgement.
PPE status dashboard
One screen. Every garment. Current status.
The wearer opens the app and sees their complete kit assignment. Each garment shows its current status — in service, at the laundry, in repair, condemned, replacement ordered. A kit diagram shows the full set with colour-coded status indicators.
Green means compliant and in service. Amber means the garment is being processed. Red means condemned or missing — a replacement is either on order or already dispatched. The wearer knows the status of every item without calling anyone.
Issue reporting
Photo. Location. Description. Submitted in under a minute.
Wearers report issues directly from the app. Take a photo of the damage, add a description, and the app captures the GPS location automatically. The report creates a helpdesk ticket with all the context the ops team needs to act.
Structured issue types ensure the right information is captured for each scenario. No free-text guessing. The wearer selects the issue type and the form adapts.
Damage report
Photo of damage with location on garment
Missing garment
Garment not returned from laundry
Size issue
Garment no longer fits correctly
Contamination
Exposure to hazardous substance
Self-service
Measurements, deliveries, tickets — no phone calls.
Wearers update their own body measurements when sizing changes. The system validates the entries against reasonable ranges and flags anything unusual for manual review. Updated measurements feed directly into the next replacement order.
Delivery acknowledgement is built in. When clean kit arrives at the station, the wearer confirms receipt in the app. The system records the acknowledgement against the delivery and updates the garment status to in-service. Helpdesk tickets are visible with full conversation history — the wearer tracks their own issue to resolution.
Onboarding flow
PIN login. Guided setup. Productive in two minutes.
Wearers authenticate with a PIN — no email address, no password to remember. The first login walks them through a guided onboarding flow: confirm your details, review your kit assignment, enter your measurements if they are missing.
The app runs as a PWA. The wearer adds it to their home screen from the browser — no app store, no IT department approval, no device management. Works on any phone with a browser.
FAQ
Common questions
What is Vorrex Me?
Vorrex Me is a Progressive Web App (PWA) at me.vorrex.uk that gives firefighters and industrial wearers a self-service view of their own PPE. Wearers can see which garments are in service, in the wash, or awaiting repair, report issues, and confirm kit receipt — without contacting the laundry directly.
Does Vorrex Me require app store installation?
No. Vorrex Me is a PWA and installs directly from the browser. Wearers visit me.vorrex.uk, log in with their PIN, and add the app to their home screen. There is no app store listing and no managed device requirement.
What types of issues can wearers report through Vorrex Me?
Wearers can report damage, soiling, contamination, and fit issues against any garment in their current allocation. Each report type routes to the correct workflow in the laundry — damage triggers an inspection job, contamination triggers a decontamination workflow. Reports are timestamped and linked to the specific garment UID.
How do wearers log in to Vorrex Me?
Wearers authenticate using a PIN issued during onboarding. PINs are managed by the laundry administrator in Vorrex Manager. Wearers can request a PIN reset through Vorrex Me, which triggers an email or SMS notification depending on the laundry's notification configuration.
Related reading
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