Logistics & Dispatch
Collection to delivery. Fully orchestrated.
Route planning, automated pick lists, driver app with proof of delivery, emergency courier dispatch. Every container tracked from the moment it leaves the client to the moment it returns.
The logistics cycle
10 stages. Three phases. Every handoff recorded.
Inbound
Collection
Z14
Goods In
Z01
Sort
Z02
Process
Wash
Z05
Dry
Z06
Inspect
Z07
Outbound
Pick
Z10
Pack
Z10
Dispatch
Z11
Deliver
Z12
Inbound → Process → Outbound — every transition creates a lifecycle event
Inbound
Collection manifest to goods-in. Every sling accounted for.
Collections start with a manifest generated by the system. The driver app shows the route, the expected sling count, and the client contact. At the client site, the driver confirms collection with a scan of each sling tag.
At goods-in, each sling is scanned against the manifest. Variances — missing items, unexpected items, damaged packaging — are flagged immediately. The goods-in operator cannot close the receipt until every variance is resolved or recorded.
Reconciliation happens at the point of receipt, not days later. If a sling is missing, the system creates a follow-up task before the driver leaves the plant.
Inbound checklist
- Collection manifest generatedauto
- Driver app route assignedGPS
- Sling scan at client siteNFC / barcode
- Goods-in scanningZ01
- Variance reconciliationlive
Processing
Sort bench to wash hall. Temperature-compliant, every cycle.
After goods-in, garments move to the sort bench. The system creates wash batches by fabric type, contamination level, and programme requirement. No operator decision on batch composition — the system assigns.
Wash programmes enforce ISO 15797 temperature and chemistry parameters. Every cycle records actual temperature, duration, and chemical dosing. Non-compliant washes are flagged — garments cannot proceed until the batch is re-washed or individually assessed.
Post-dry routing is automatic. Garments due for inspection are routed to the inspection zone. Clean garments with no pending actions move to clean stock. Reproof items are routed to the reproof station.
Processing stages
- Batch creation by fabric / programmeZ02
- Temperature compliance (ISO 15797)Z05
- Chemistry dosing verificationZ05
- Drying cycle completionZ06
- Post-dry routing decisionauto
Outbound
Personal items to dispatch hold. Pool items to pick lists.
Outbound splits into two paths. Personal items — garments assigned to a specific wearer — go to dispatch hold until their route is scheduled. The system groups personal items by client and delivery location.
Pool items — buffer stock and replacement garments — are allocated by the Wearer Protection Engine and added to pick lists. Pick lists are generated per route wave, so the pick team works one wave at a time.
Wave assignment considers route departure times, container capacity, and priority. Emergency replacements are flagged on the pick list and packed first.
Outbound routing
Personal items
Wearer-assigned → dispatch hold → route wave
Pool items
Buffer stock → pick list → wave assignment
Emergency replacements
Priority flag → pack first → emergency dispatch
Route Planning
Scheduled routes and emergency dispatch. Driving times calculated.
Routes are configured per client contract — weekly collections, fortnightly, or on-demand. The system calculates driving times between stops and builds optimised run sheets for each driver.
When the Wearer Protection Engine detects an urgent gap — a wearer on shift with no compliant fire kit — an emergency route is created automatically. The ops manager is alerted by SMS. The driver app receives the job.
Route history is retained. Actual departure and arrival times are logged against planned times. Late deliveries trigger an alert to the client portal so H&S teams are never surprised.
Route types
Scheduled collection & delivery
Contract frequency. Optimised run sheet.
Ad-hoc collection
Client-requested. Slotted into next available run.
Emergency dispatch
Protection Engine trigger. Same-day delivery.
Proof of Delivery
E-signature. GPS. Photo. Live portal notification.
The driver app captures proof of delivery at the point of handover. E-signature from the recipient, GPS coordinates of the delivery location, and an optional photo of the slings at the drop point.
The moment proof of delivery is recorded, the client portal updates. H&S managers see the delivery confirmation without calling the laundry. No chasing. No guesswork.
Every delivery record includes a manifest of exactly which garments were delivered, to which wearer, at what time. This feeds into the wearer coverage calculation — the Protection Engine knows the moment fire kit arrives on site.
POD record
- E-signature capturerecipient name + signature
- GPS coordinateslat/lng at delivery point
- Photo evidenceoptional, timestamped
- Garment manifestitem-level, scanned
- Portal notificationlive push to client
Route Optimisation
Self-hosted road routing. No Google Maps dependency. No API costs.
Vorrex runs its own route optimisation engine. It calculates real driving times based on actual roads — not straight-line estimates. Stops are clustered by geography and automatically ordered to minimise total driving time. Your drivers spend less time on the road and more deliveries fit into each route.
No per-request API fees. No third-party rate limits. No dependency on an external service that can change pricing or terms. The routing engine runs alongside the application — no external dependencies.
Route engine
- Real driving timesactual roads, not crow-flies
- Stop clusteringstations grouped by geography
- Automatic stop orderingfewest miles per route
- ETA calculationpredicted arrival per stop
- Route lines on mapsdrivers see the actual road
- Self-hostedno API costs, no rate limits
Sort Station
Dedicated POS interface for the sort bench.
The sort station is a purpose-built screen for sorting incoming garments. The operator scans each item and the system displays the routing decision: which client, which wearer, and whether the garment requires quarantine due to contamination status.
Contaminated garments are flagged immediately. The operator does not decide — the system checks the contamination flag set during collection and routes the garment to the decon wash programme automatically.
Goods-In Station
Reconciliation at the point of receipt. Every variance caught.
The goods-in station reconciles collection manifests against received garments as operators scan. The operator scans each sling and each garment. The system checks every item against the manifest and highlights variances — missing garments, unexpected items, damaged packaging.
Variance detection happens at receipt, not hours later during a manual count. Missing items trigger an immediate follow-up task. The receipt cannot be closed until every variance is resolved or formally recorded with a reason code.
Wave Picking
Multiple pick lists. Dispatched simultaneously. No bottleneck.
Pick lists are grouped into waves aligned to route departure times. Multiple waves can be active simultaneously — one team picks for the morning routes while another picks for the afternoon. No single-threaded bottleneck at the pick station.
Each wave contains pick lists for multiple routes. Emergency replacements are flagged at the top of the list and packed first. The system tracks pick completion per wave and alerts the dispatch team when a wave is ready to load.
Putaway
Scan the garment. System shows the optimal bin.
After processing — wash, dry, inspect — garments that pass move to clean stock. The operator scans the garment and the system suggests the optimal bin placement based on product type, client, and upcoming route schedule.
Garments due for imminent dispatch are placed in dispatch-ready bins near the loading bay. Buffer stock is placed in longer-term storage. The operator confirms the bin with a scan, and the system records the location — every garment is findable at any time.
Offline Driver Sync
No signal? No problem. Every scan queued. Every signature saved.
The driver PWA works fully offline. When drivers are in rural areas or underground car parks with no mobile signal, scans, signatures, and proof-of-delivery data queue locally on the device. Nothing is lost.
The moment connectivity returns, everything auto-syncs to the server. Manifests update, proof of delivery records land in the portal, and the Command Centre reflects the real state. No manual re-entry. No delays.
Drivers never need to think about connectivity. Online or offline, the workflow on their screen is identical. Data integrity is guaranteed regardless of signal conditions.
Offline capabilities
- Barcode & NFC scanningqueued locally until sync
- Signature capturestored on-device, synced on reconnect
- Photo evidencetimestamped, GPS-tagged when available
- Manifest updatescollection & delivery confirmed offline
- Auto-syncbackground push when signal returns
Contamination Flag Alert
Contaminated garments flagged. Driver acknowledged. Safety enforced.
When a driver collects garments flagged as potentially contaminated, the app displays an amber advisory immediately. The driver cannot proceed until they acknowledge the contamination protocol. No silent pass-through. No missed warnings.
The forced acknowledgement is logged with a timestamp and the driver's identity. This creates an auditable record that the driver was informed of the contamination status before handling the garments. Compliance teams can verify the chain of awareness at any time.
Contamination flags are set during the collection manifest creation or by the client via the portal. The alert includes the contamination type, the recommended handling procedure, and any PPE the driver should use during transport.
Alert protocol
- Amber advisory displayedfull-screen, cannot dismiss
- Contamination type shownchemical, biological, radiological
- Handling proceduretransport PPE and containment steps
- Forced acknowledgementdriver must confirm before proceeding
- Audit trailtimestamped, driver-identified, logged
Signature Capture
Legally defensible signatures. Not a toy drawing box.
The signature canvas renders at high resolution with smooth, natural strokes — the result looks like a real signature, not a jagged drawing on a cheap tablet.
Undo support lets the signer correct mistakes without starting over. The signature is embedded directly into the proof-of-delivery record alongside GPS coordinates, timestamp, and garment manifest.
Every signature is stored at sufficient resolution and fidelity to serve as legally defensible proof of delivery. When a client disputes a delivery, the evidence is unambiguous — who signed, where, when, and for exactly which garments.
Capture features
- High-resolution capturecrisp, clear signatures on any device
- Natural stroke renderinglooks like a real signature, not a scrawl
- Undo supportcorrect mistakes without restarting
- GPS + timestamp embeddedlocation and time baked into record
- Legally defensibleresolution sufficient for dispute evidence
Live Route Progress
Every driver. Every stop. Real-time on the map.
The Command Centre displays a real-time route map for every active driver. A vertical progress line shows completed stops, the current stop, and upcoming stops. A progress bar gives ops managers an instant read on how far through the route each driver is.
Stop markers are colour-coded — green for completed, blue for current, grey for upcoming. If a driver falls behind schedule, the system flags it. Ops managers can reassign stops or dispatch backup without waiting for a phone call.
Drivers see the same progress view on their own device. They know how many stops remain, the estimated time to completion, and whether they are ahead or behind schedule. No guesswork on either side.
Route tracking
- Real-time maplive driver position per route
- Vertical progress linecompleted / current / upcoming stops
- Progress barpercentage complete at a glance
- Schedule varianceahead / on time / behind flagging
- Stop reassignmentops manager can redistribute live
Container tracking
Every sling, rail, cage, and trolley — tracked in real time.
Containers follow garments through every zone. Scan a sling at goods-in, and the system tracks it through wash, dry, inspection, clean stock, pick, and dispatch. The Command Centre shows where every container is.
Four container types, each with capacity limits and routing rules. The system blocks overloading and auto-releases containers when garment count reaches zero.
Automatic printing
Every label prints itself. Every document pulls live data.
30 PDF templates and 14 label templates — dispatch notes, pick lists, garment labels, bin labels, inspection certificates. All generated automatically at the right point in the lifecycle. No manual triggers.
Thermal printers print garment labels and inspection certificates automatically — triggered by the workflow at the right moment. Scan a garment at inspection completion and the certificate prints. Admin print queue for reprints — nothing lost if a label jams.
Dock doors
Three types. Four statuses. No double-booking.
Inbound, outbound, and general dock doors — each tracked with real-time status. Available, occupied, maintenance, or blocked. The system prevents double-booking and shows ops managers where every vehicle is docked.
Drivers check in at the gate, get assigned a dock, and check out when done. Dwell time is tracked automatically — so you know which collections are taking too long.
Yard management
Check-in. Dock. Check-out. Dwell time tracked.
Every vehicle visiting the yard is logged — collection, delivery, maintenance, or contractor. Driver identified, registration recorded, dock assigned.
Dwell time monitoring flags vehicles that have been on-site too long. The yard overview shows every active visit and available dock doors at a glance.
45 minutes. Your garment types. No slides.
We walk through the real system with your products, your compliance rules, your contract structure. Pick a time that works.
What to expect
- Live walkthrough with your garment types and standards
- Compliance engine demo — see 14 rules enforced on real data
- Protection engine — watch a coverage gap get caught and resolved
- Client portal — what your fire brigade clients would see
- Pricing discussion — transparent, no pressure